Welcome to Florist Wembley, your trusted online flower delivery provider serving Wembley and the surrounding areas. By accessing our website, placing orders, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them thoroughly before placing an order. These terms govern all transactions for customers located in Wembley and neighbouring localities, ensuring clarity and transparency for our valued customers.
To place an order for flower delivery in Wembley or surrounding areas, customers must select their preferred floral arrangements from our online shop. Once selected, add the desired products to your basket and proceed to the secure checkout. During the checkout process, you will be asked to provide necessary details, including recipient name, delivery address, delivery date, and any personalised message. Please ensure all information is complete and accurate to avoid delays or errors in fulfilling your order.
After placing your order, you will receive an on-screen confirmation and a summary of your order details. Please review these details carefully. Florist Wembley reserves the right to decline any order placed online, for reasons such as unavailability of products, errors in pricing, or concerns regarding the delivery address. If your order cannot be fulfilled, we will contact you to arrange a suitable alternative or to provide a full refund.
For orders requiring same-day or next-day delivery, please refer to the cut-off times specified on our website. We strive to accommodate all requests; however, during peak periods, some products or delivery slots may be limited.
Images of flowers and arrangements displayed on our website serve as guides. While every effort is made to replicate the pictured bouquet or arrangement, flowers are subject to seasonal availability and substitutions may be necessary. Any substituted items will be of equal or greater value and similar style. By placing an order, you acknowledge and accept the possibility of substitutions. Where possible, we will communicate substitutions in advance.
Product descriptions are provided in good faith. Vases, baskets, and accessories may differ from those shown, depending on availability. Should a product you order become unavailable after you have placed your order, we will contact you to arrange for an alternative item or offer a refund.
All prices shown on the Florist Wembley website are in pounds sterling and inclusive of VAT where applicable. Delivery charges and any additional fees will be clearly stated at the checkout stage before you confirm your order. We reserve the right to amend prices at any time, though this will not affect orders already confirmed.
Payment must be made in full at the time of placing your order. Accepted methods include major debit and credit cards and other secure payment mechanisms as indicated on our website. Your payment information will be processed securely, and we do not store card details after the transaction is complete. An order is considered confirmed only upon successful payment.
Florist Wembley offers delivery services throughout Wembley and its surrounding areas. You are responsible for providing an accurate and complete delivery address. If the recipient is not available at the time of delivery, our delivery personnel may leave the flowers with a neighbour, at a safe location at the address, or attempt redelivery. In all cases, a delivery card will be left as appropriate. Any additional redelivery attempts may incur a further charge.
We strive to meet your requested delivery date, but unforeseen circumstances such as severe weather or traffic conditions may cause delays. Delivery times are not guaranteed unless expressly agreed in writing in advance. In the event of a delayed delivery, we will make reasonable efforts to contact you and update you regarding the revised delivery schedule.
Florist Wembley is not liable for deliveries which cannot be made due to incorrect or incomplete address information provided by the customer. It remains the customer’s responsibility to ensure all delivery details are correct when placing the order.
If you wish to cancel or amend your order, please contact us as soon as possible using the contact form or messaging option on our website. Orders may be cancelled and refunded in full provided we are notified at least 24 hours before the scheduled delivery date. Orders for same-day delivery or where fulfilment has already begun (such as flowers being prepared) cannot be cancelled or refunded.
If you wish to make a change to the recipient information, delivery date, or card message, you may request an amendment up to 24 hours before delivery. After this period, we cannot guarantee that changes can be made.
Should you receive your order and it is incorrect, incomplete, or damaged, please notify us on the day of receipt so we may resolve the issue promptly. We may request photographic evidence to assess the problem.
Due to the perishable nature of flowers and related products, returns are not usually accepted. However, if you are unsatisfied with your purchase due to quality concerns or incorrect orders, please inform us within 24 hours of delivery. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances. In certain cases, we may require the item to be returned or photographic evidence provided to assess your claim adequately.
Refunds where applicable will be processed using the original payment method within seven working days from confirmation of the refund.
Florist Wembley’s total liability in respect of any claim arising from your purchase, whether related to this agreement or otherwise, shall not exceed the value of the goods or services supplied to you. We shall not be liable for any consequential losses, loss of profits, goodwill, or indirect losses, howsoever caused.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence or any circumstances where it would be unlawful to limit our liability further. If products are delivered to an incorrect address as a result of information supplied by the customer, we accept no liability and are under no obligation to provide a refund or replacement.
By placing an order with Florist Wembley, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. You agree to provide accurate, current, and complete information at every stage of the order process. It is your responsibility to ensure you or your designated recipients are available to receive deliveries at the specified time and place.
Orders placed for delivery outside of Wembley or locations not supported by us may, at our discretion, be refused or subject to additional delivery costs, which you will be advised of prior to order confirmation.
Florist Wembley cannot be held liable for any failure to deliver goods or services, or for any delay, which is caused by circumstances beyond our reasonable control. Such events include but are not limited to fire, flood, severe weather, strike, pandemic, lockout, mechanical breakdown, traffic accidents, supply chain disruptions, governmental actions, or restrictions affecting delivery services. In such cases, we will notify you as soon as possible and make reasonable efforts to minimise any impact on your order.
We are committed to protecting your privacy. Personal information collected during the order process is used strictly for processing your order, arranging delivery, and improving our service. Your details are held under strict security measures and are not shared with third parties except as necessary to complete your order (for example, with our delivery partners). Please refer to our Privacy Policy on our website for more information on how we handle your data.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of this website or purchases made through Florist Wembley shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision within these terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
Florist Wembley reserves the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon publication on our website. Continued use of our website or services after any changes constitutes acceptance of those amended terms. We encourage you to review these terms each time you place an order or use our services.
Your satisfaction is important to us. For customer service enquiries, order questions, cancellations, or complaint handling, please use the contact form available on our website. We endeavour to respond to all enquiries within two working days.
These Terms and Conditions apply to all flower delivery orders placed online with Florist Wembley by customers located in Wembley and the surrounding areas. By completing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these terms. We thank you for choosing Florist Wembley for your online flower delivery needs in Wembley and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wembley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wembley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
