At Florist Wembley, we take immense pride in delivering only the freshest, highest-quality flowers to households and businesses throughout Wembley and the surrounding areas. Our reputation as a trusted local Wembley florist is built upon exceptional products and genuine customer care. We want every customer to feel confident ordering with us, knowing their flowers are covered by our comprehensive returns, refunds, and complaints policies.
All floral arrangements from Florist Wembley come with our fresh flowers guarantee. We source our flowers daily and handcraft every bouquet to ensure peak condition upon arrival. We guarantee the freshness of your flowers for a minimum of five days from delivery, provided proper care instructions are followed.
If your flowers arrive in a damaged or unsatisfactory state, please let us know as soon as possible on the day of delivery. To help us resolve the matter efficiently, kindly retain both the original packaging and flowers, and provide a clear image of the issue. Our team will promptly assess the situation and arrange for a suitable solution.
We stand by our freshness promise for five days from receipt. If your flowers wilt or perish within this timeframe, despite following the care advice provided, please contact us with details and supporting photographs. This enables us to investigate and ensure our high standards are maintained.
Your satisfaction is our priority. For flowers that are damaged on arrival or fail to meet our freshness guarantee, you will be offered one of the following options:
Our goal is to make things right quickly and with minimal inconvenience to you.
If you are unhappy with any aspect of our flowers or service, we encourage you to get in touch as soon as possible. Please provide a description of your concern, along with your order details and any relevant photographs. This helps us investigate thoroughly and offer a suitable resolution.
Your feedback is vital in helping us maintain our reputation as Wembley’s trusted local florist, and we take every complaint seriously. Once you contact us, a member of our dedicated customer service team will review your case and aim to respond within one working day, working with you towards a swift and fair resolution.
Florist Wembley has a longstanding history of serving households and businesses in Wembley with the freshest flowers and attentive service. Our commitment to quality, guarantee of fresh blooms, and robust customer policies reflect the care with which we support our local community. Thank you for choosing Florist Wembley – we look forward to making every order a delightful experience.
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